Shipping Package Protection by Order Protection

What is Order Protection? covers your order for every major issue that can occur during
shipping. Your order will be protected against loss, damage, theft, wrong items,
defective items and missing items.

If something goes wrong during shipping, you can quickly file a claim in a few clicks.
You’ll receive a refund or reshipment if your claim is approved.

To protect your order, make sure Order Protection is toggled on in your cart.

Once packages are in the carrier’s hands, they are unfortunately out of our control. As stated at checkout, if you opt out of Order Protection shipping protection, you will need to work directly with FedEx or the freight carrier to resolve any issues, as Bambi Baby will not be liable for lost, stolen or damaged packages

How do I purchase Order Protection?
In your cart, there is a toggle to turn Order Protection on or off.
Turn on Order Protection to purchase protection for your order! If you have protection turned on, you
will see it appear as a line item during checkout.

How do I file a claim with Order Protection?
Click here to file a claim.

Please note that you’ll only be able to file a claim if you purchased Order Protection
when placing your order.

What does Order Protection cover? covers your order for loss, damage, theft, wrong items,
defective items and missing items.

How long does it take for my claim to get resolved?
You’ll typically get a response within an hour, and most claims are resolved that same
day. has 24/7 support staff so you can expect responses and
communication around the clock.

I didn’t add Order Protection to my order, but I need to make a claim.
If you chose not to purchase Order Protection at checkout, and you have an issue
with your order, you’ll need to contact our customer service team. You can contact us
by phone at 877-882-2624 or email

How long do I have to make a claim?
You can submit a claim 30 - 45 days from the date you placed your order depending
on the claim type.