Return and Replacement Policy

We want you to be completely thrilled with your Bambi Baby purchase. If, within 30 days of the purchase date, you decide it’s not quite right, we’re happy to arrange a return or exchange.

Items eligible for return

• We accept unopened items only. Products must be in the original, factory‑sealed box with all packaging, registration cards, and manuals intact.
  
  

• Open‑box returns will be assessed for a restocking fee, and we reserve the right to reject any open‑box item.
  
  

• For safety and hygiene reasons, the following items are not returnable once opened:
   Breast pumps, bottles, nipples, feeding accessories, pacifiers, spouts, breast‑care products, scales, breast‑pump accessories/parts, nursing stools, potty seats, bassinets, car seats, and strollers.
  
  

• Replacement orders are not eligible for return.
  
  

*If you have any doubts, please contact Bambi Baby Customer Service before opening the box.

How to make a return

1. Email cs@bambibaby.com with your order number and the item you’d like to return.
   
   

2. We can email you a prepaid FedEx label; the shipping cost will be deducted from your refund.
   Prefer to ship on your own? Let us know, and we’ll provide the return address—just remember to send us the tracking number.
   
   

3. For your protection, consider insuring the package. Bambi Baby is not responsible for items lost or damaged in transit.
   
   

4. Once we receive your item, please allow up to 7 days for processing. Refunds go back to the original payment method unless you request store credit or an exchange.
   
   

*Please note: We do not refund original or return‑label shipping fees. For items that originally shipped free, that outbound shipping cost will be deducted from your refund.

Items arriving in damaged boxes

Our products are shipped in packaging designed to withstand rough handling in transit while protecting the contents inside. While alarming, exterior damage does not always mean the product inside is harmed. If your box arrives damaged:

1. Photograph the exterior before opening.
   
   

2. Open the box and inspect the item.
   
   

3. If you see damage, photograph the product and email all photos to cs@bambibaby.com. We’ll resolve the issue as quickly as possible.
   
   

Damaged and defective items

Report any damage to Bambi Baby Customer Service right away.

• Transit damage: We’ll send a replacement for the damaged product. (Replacement orders are not returnable.) We are required to report damages to the carrier, in some cases they may need to take photos of the damaged packaging.
  
  

• Manufacturer defects: If your order arrives with a manufacturer defect, it’s fully covered by the manufacturer’s warranty. Because Bambi Baby is an authorized retailer for every product we sell, all items include this warranty protection.

Our brand partners pride themselves on excellent customer service. They’ll troubleshoot issues, decide whether a replacement part—or an entire unit—is needed, and handle any quality‑control concerns.

Steps to resolve a defect

1. Register your gear with the manufacturer as soon as you receive it. Registration speeds up any future warranty claim.
   
   

2. Contact the manufacturer first to file the claim and begin troubleshooting.
   
   

Need help? Our customer‑service team is happy to walk you through the process or reach out to the manufacturer on your behalf.

Furniture returns

Because furniture ships via costly freight or white‑glove services, we encourage you to ask questions before purchasing. Our team is glad to help via phone, email, or in‑store to ensure you make the right choice for your family and home. 

However, if you do need to make a furniture return:

• Standard policy applies: unopened furniture may be returned within 30 days of purchase.
  
  

• Original shipping fees are non‑refundable, and return freight will be deducted from your refund.

*The freight delivery fee shown on furniture orders is typically significantly less than the actual cost. Actual costs will be considered when determining shipping deductions and refund amounts.

Damaged furniture

• White‑glove (local) delivery: Our team will inspect items on-site and note any issues.
  
  

• Threshold and room of choice freight delivery: Please open and inspect your furniture promptly.
  
  

Report any damage right away to cs@bambibaby.com with:

1. Close‑up photo of the issue
   
   

2. Full‑view photo of the piece
   
   

3. Photo of the production sticker typically located on the back of the piece including the model # and manufacturing date

As soon as we receive your report we will work immediately to resolve with either a replacement piece or a repair when appropriate.

Note: Many pieces are solid wood, so natural grain and color variations are normal and do not indicate a defect.

Need to cancel an order?

Most of the products sold at Bambi Baby are stocked in our own warehouse, this allows our customers to enjoy quick shipping. The fast pace of our shipping team leaves a narrow window for cancellation. All cancellation requests should be made to Bambi Baby customer service within 2 hours of purchase, after which we may not be able to guarantee cancellation. 

If we are not able to cancel your order our standard return policy would apply. 

* If you need to cancel an order urgently it is best to email us cs@bambibaby.com AND call us at 877-882-2624

Have more questions? Email cs@bambibaby.com—we’re happy to help.

For shipping details, please see our shipping page >>> here