Frequently Asked Questions: FAQ's

Q:    IS MY ITEM CURRENTLY IN STOCK?
A:    We stock many of our furniture items, however if the item is not in stock, we will notify you as soon your order is processed.  For up to the minute availability please contact us at 877-882-2624 and one of our customer service representatives will be able to assist you.

Q:    WHAT FINISHES ARE AVAILABLE FOR MY BABY FURNITURE?
A:    Our baby furniture collections are offered in a variety of finishes, selected to enhance the beauty of the design and wood.  To view available finishes, please refer to the Collections section of our site.

Q:    WHAT WOOD IS MY BABY FURNITURE MADE OF?
A:    Manufacturers utilize different types of wood for different purposes, however, rubberwood, Radiata Pine, poplar and basswood are primarily used due to their sustainability, durability and eco-friendliness.

Q:    DO YOU SELL RAILS FOR CONVERTIBLE CRIBS?
A:    Yes.  Each crib is assigned a particular conversion kit by the manufacturer which can be found on the particular collection page on our website that correlates to your crib.  If you are unsure or have any questions about which rail to choose, please call us at 877-882-2624.

Q:    HOW MANY MATTRESS SETTINGS DO YOUR CRIBS HAVE?
A:    Our cribs typically have between 2-4 mattress settings, but the number varies depending on the manufacturer.  If you have any additional mattress setting questions, please call us at 877-882-2624.

Q:    HOW CAN I CHECK THE STATUS OF MY ORDER?
A:    You can check the status of your order by logging into your account and clicking on your order.  Each order will be updated as it is processed and shipped.  For any other questions please call us at 877-882-2624.

Q:    HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED TO MY HOME?
A:    Typically, it can take anywhere from a couple of days to for you to receive your order for stocked items, and up to 8-16 weeks for special order items.  Shipping time will vary depending on item availability and destination.  Please reference our shipping and handling page for more information.

Q:    WHAT IS BAMBI BABY'S RETURN POLICY?
A:    We want you to be completely satisfied with your purchase at BambiBaby.com. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange less shipping for new and unopened products.  Please reference our shipping and handling page for complete terms and conditions.