Designer Nursery Furniture Shipping Policy | Luxury Baby Gear | BambiBaby.com
- Most in-stock items that ship ground will leave within 1-2 business days.
- In-stock orders that are shipped via a freight carrier (over-sized items, and most furniture) normally takes 5 to 10 business days to leave our warehouse
At this moment, we only ship to US 48 contiguous states. Most of the time, your order will be shipped via UPS/FedEx and in some circumstances we might ship via USPS. Some items are eligible for free shipping within US 48 contiguous states where some of them will be calculated on checkout. Most furniture items are not included in the free shipping program unless otherwise specified. For all freight shipments, someone must be home to receive the shipment at the time of scheduled delivery. If you neglect your scheduled appointment, you will be responsible for any charges associated with rescheduling. Please note: Free shipping is for GROUND DELIVERY ONLY, and does not apply to most furniture items.
If our freight carriers deem your delivery location as rural, you may be subject to additional shipping charges than what is displayed and paid for at checkout. Our team will be in touch if this scenario takes place.
- New Jersey
- New York (Rockland, Suffolk, Nassau, Bronx, Kings, Orange, & Queen counties)
- New York (all other counties)
- Connecticut
- Delaware
- Maryland
- Massachusetts
- Pennsylvania
- Rhode Island
- Alabama
- District of Columbia
- Florida
- Georgia
- Illinois
- Indiana
- Kentucky
- Maine
- Michigan
- Mississippi
- New Hampshire
- North Carolina
- Ohio
- South Carolina
- Tennessee
- Vermont
- Virginia
Zone 4:
- Arizona
- Arkansas
- California
- Colorado
- Iowa
- Kansas
- Louisiana
- Minnesota
- Missouri
- Nebraska
- Nevada
- New Mexico
- Oklahoma
- Texas
- Utah
- West Virginia
- Wisconsin
- Idaho
- Montana
- North Dakota
- Oregon
- South Dakota
- Washington
- Wyoming
Free Shipping is applied to all purchases that exceed $28 before tax that ship via USPS or UPS/FedEx Ground. Please note: most furniture and some other over-sized items are shipped via an LTL Freight Carrier and do not qualify for free shipping.
Threshold Delivery:
Delivery to the threshold of your residence. If you live in a home with a garage, the product(s) will be left in your garage. If you do not have a garage, the products will be left in your front entrance. The product will not be carried up any stairs. If you live in an apartment above the first floor of a building, we recommend upgrading to the Room of Choice Delivery. There will be no assembly provided with this shipping service, and the products will be left in their original packaging.
Room of Choice:
Delivery inside your residence to the room of your choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 stairs = 1 flight). If you need the product up additional flights, please contact us. There will be no assembly provided with this shipping option, and the items are left in their original packaging.
What is Shipping Insurance?
Our shipping insurance option makes it much easier for you, the customer, to handle unfortunate event that may arise during shipping. Of course, if anything is damaged during shipment, we will take care of it, but with our shipping insurance, you will be able to bypass the claims process, and will be eligible for expedited replacement parts. We also take an extra level of precaution with preparing your shipment by adding additional packing material, to ensure safe delivery.
Local Deliveries - Prices Vary
For customers located within 100 miles of our distribution center can utilize Bambi baby's personal in home delivery, which includes in home delivery, assembly and set-up. Please contact us at 877-882-2624 for more information.
Count on our in-home delivery teams to provide:
- Boxed delivery in the home
- Boxed delivery in the garage
- Boxed delivery in a covered area
- Reverse logistics
SHIPPING POLICY:
We do not ship to APO/FPO (military) or P.O. BOX address.
How does freight delivery work?
To provide a higher level of service, freight carriers will contact you prior to the delivery to schedule the date and time of delivery. As you are notified prior to the delivery, you can get appropriate help to bring the item/s inside unless you select White Glove Room of Choice Delivery. You are responsible for being at the place of delivery for your scheduled date and time-frame. If you are not there, and our freight carrier has to re-deliver the shipment, there is an additional charge that you will be responsible for.
DAMAGES:
PLEASE NOTE: This is VERY important, or else it makes it extremely difficult and expensive to handle damages.
If you receive the item in a defective condition please write "product/s received in damaged condition" clearly on the paperwork/sheet that they ask you to sign.
From time to time, there may be pricing errors on the website. While we try our best to prevent this from happening, we are human after all. We reserve the right to cancel orders where this situation occurs.
Provided we have the item in stock, your order will usually be shipped from our warehouses within 2-3 business days. If the item is not in stock, you will be updated with an estimated shipping time frame on your order status. Shipping time will depend on your location from our warehouse in New Jersey. Due to the high costs of freight shipments, Freight Orders will be shipped complete, we do not break apart freight shipments.
Below is the estimated shipping time for ground shipments..
2-3 business days for residents of : ME, VT, NH, MA, NY, CT, RI, PA, NJ, MD, DE, OH, WV, VA, NC, SC
3-4 business days for residents of : MI, IN, KY, TN, AL, GA, FL, WI, MN, IA, IL
4-5 business days for residents of : SD, NE, KS, OK, AR, MO, MS, LA
5-7 business days for residents of : WA, MT, ND, OR, ID, WY, CA, NV, UT, AZ, NM, TX, CO
Please be assured that we try our best to meet the time frame above, but there will always be a possibility of delay on the shipment.
SPECIAL ORDERS:
Certain items including bedding, bedding accessories, furniture in general, gliders and ottomans and any other dropship items are considered "Special Orders". Because these are items not stocked by Bambi Baby, we need to accept your credit card payment at the time of the order, although it may take 8-16 weeks to ship to you.
Special Order items will be subject to a 30 - 50% restocking fee if returned. You can cancel your order only up to one business day after your order. Unfortunately, after one business day the customer will be subject to restocking fees.
SALES TAX:
Sales tax applicable for sales shipping to NJ, and NY.
RETURN:
We want you to be completely satisfied with your purchase at BambiBaby.com. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping cost.
All returned items must be in their original condition, unopened with the original packaging intact and all warranty cards, manuals and paperwork included. Any items not returned in new condition will be assessed a restocking fee. (amount will be determined on individual basis).
Returning shipping is at customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Bambi Baby is not responsible for the loss of or damage to any returned merchandise. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. Shipping charges are not refundable.
The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons. Breastpumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breastpump Accessories, Breastpump Parts, Nursing Stools, Potty Seats. If you are unsure about the product or have any questions, please contact us before opening the package. Car seats and strollers cannot be returned after being opened or used and will be under manufacturer’s policy, please check thoroughly before you open or use these items.
If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS/FedEx and they may have to inspect the package.
Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase you will be responsible for the cost of shipping it back to the warehouse. In the case of a return, you will be refunded the purchase price less our actual outbound shipping cost and a restocking fee when your return has been processed at the warehouse. Return processing time generally takes a few weeks.
Replacements
In the unlikely event that you receive a product that is incorrect, missing parts, or damaged we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.
Replacements generally leave the warehouse within two weeks of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.