Return and Replacement Policy
We want you to be completely satisfied with your purchase at BambiBaby.com. If you are not completely satisfied with your purchase within the first 30 days from the date of purchase, we will gladly offer a full refund or exchange minus shipping costs.
All returned items must be in their original condition with the original packaging intact and all warranty cards, manuals and paperwork included. Any items not returned in new condition will be assessed a restocking fee. (amount will be determined on individual basis).
Returning shipping is at customer's expense. Shipping fees will not be refunded. For your protection, you may wish to insure the package when you mail or ship it back to us. Bambi Baby is not responsible for the loss of or damage to any returned merchandise. Items returned that were offered with free shipping, will have the actual shipping charges deducted from the amount. Shipping charges are not refundable.
The following products will not be accepted for any reason once opened or used due to sanitary/hygiene reasons. Breastpumps, Bottles, Nipples, Feeding Accessories, Pacifiers, Spouts, Breast Care Products, Scales, Breastpump Accessories, Breastpump Parts, Nursing Stools, Potty Seats. If you are unsure about the product or have any questions, please contact us before opening the package. Car seats and strollers cannot be returned after being used and will be under manufacturer’s policy, please check thoroughly before you use these items.
If the items that you received are damaged or defective, please contact us immediately by phone or e-mail for return instructions. If the items were damaged during shipping, we are required to contact UPS and UPS may have to inspect the package. Due to the high cost of shipping truck and white glove freight, returns for these items are in most cases prohibitively expensive. Please make sure all of your questions are answered before ordering. Our customer service team is more than willing to answer any and all product questions. Of course, unforeseen problems with your orders will be handled free of charge. Please see our replacement policy below for more details.
Most of our products are offered with free shipping, meaning shipping has been included in the price to provide you with the total cost of the order. If you return your purchase you will be responsible for the cost of shipping it back to the warehouse. In the case of a return, you will be refunded the purchase price less our actual outbound shipping cost and a restocking fee when your return has been processed at the warehouse. Return processing time generally takes a few weeks.
In the unlikely event that you receive a product that is incorrect, missing parts, or damaged we will send you replacements free of charge. Please call the toll-free phone number on your order receipt and our customer service team will arrange this for you.
Replacements generally leave the warehouse within two weeks of being ordered. Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important.
If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.