Return and Replacement Policy
Bambi Baby Returns & Refunds
We Want You to Love It.
If your purchase isn’t quite right, you have 60 days from the purchase date to arrange a return or exchange. For extra peace of mind, we recommend adding REDO Free Returns + Shipping Protection to your order at checkout.
Returns at a Glance
Start with the basics.
Most eligible returns are straightforward. Check the return window, keep the original packaging sealed, and use our online Returns Portal when you’re ready to begin.
60-Day Window
Arrange an eligible return or exchange within 60 days of your purchase date.
Unopened & Sealed
Items must be in their original, factory-sealed packaging to qualify under our standard return policy.
REDO Protection
REDO can provide free return shipping for eligible orders plus shipping protection when added at checkout.
Return Eligibility
What Can Be Returned?
We accept unopened items only. To be eligible, a product must be in its original, factory-sealed box with all packaging, registration cards, and manuals intact.
Before You Start a Return
- Open-box returns are assessed for a restocking fee and refunded as store credit. We reserve the right to reject any open-box item.
- Replacement orders are not eligible for return.
- Gift cards are not returnable.
- REDO protection is non-refundable after an order has shipped.
Keep Packaging Intact
- Keep the original factory seal intact whenever you may need to return a product.
- Retain all original packaging, registration cards, and product manuals.
- If you are unsure whether you plan to keep an item, contact Bambi Baby Customer Service before opening the box.
Items That Cannot Be Returned After Opening
For safety and hygiene reasons, these items cannot be returned after opening: breast pumps, bottles, nipples, feeding accessories, pacifiers, spouts, breast-care products, scales, breast-pump accessories and parts, nursing stools, potty seats, bassinets, car seats, and strollers.
If you have any doubts, please contact Bambi Baby Customer Service before opening the box.
Start Your Return
How to Make a Return
Bambi Baby returns are handled through our online Returns Portal. Follow the steps below to submit your request and generate a return label when eligible.
Visit our Returns Portal to get started.
Enter your order number and email address — or select “return a gift.”
Follow the prompts to generate your return shipping label.
Returns that meet our policy conditions are approved instantly.
Occasionally a request needs further review. If so, we may reach out for additional information.
Refunds & Timing
When and How Will I Be Refunded?
Once we receive your return, please allow up to 7 days for processing. The refund method depends on when the eligible item is returned to Bambi Baby.
Within 30 Days
Eligible returns received within 30 days of purchase are refunded to the original form of payment unless you request a store credit or exchange.
Between 30 and 60 Days
Eligible returns received between 30 and 60 days from purchase are refunded as a Bambi Baby store credit.
Return Shipping: Return shipping is deducted from your total refund unless your order included REDO Free Returns + Shipping Protection .
Bambi Baby reserves the right to reject any return. If that happens, we will reach out and allow 14 days for the item to be claimed.
Shipping Damage
If Your Box Arrives Damaged
Our products ship in packaging built to withstand rough handling while protecting what is inside. Exterior damage can look alarming, but it does not always mean the product itself is damaged.
Photograph the exterior of the package before opening it.
Open the box and carefully inspect the product inside.
If you see damage, photograph the product and email all photos to cs@bambibaby.com.
Damage & Warranty
Damaged vs. Defective Items
Report any damage to Bambi Baby Customer Service right away. How the issue is resolved depends on whether the product was damaged during transit or has a manufacturer defect.
Transit Damage
Bambi Baby will send a replacement for a product damaged during transit. Replacement orders are not returnable.
We are required to report shipping damage to the carrier, which may require photographs of the damaged packaging.
Orders with REDO Free Returns + Shipping Protection should proceed with an expedited claim through our Claims Portal .
Manufacturer Defects
Manufacturer defects are fully covered by the manufacturer’s warranty.
Because Bambi Baby is an authorized retailer for every product we sell, all products include this manufacturer warranty protection.
Our brand partners will troubleshoot the issue, determine whether a replacement part or complete unit is needed, and handle applicable quality-control concerns.
Steps to Resolve a Manufacturer Defect
Register your gear with the manufacturer as soon as you receive it. Registration can help speed up a future warranty claim.
Contact the manufacturer first to file the claim and begin troubleshooting. Find your brand’s warranty contact here .
Need help? Our Customer Service team is happy to walk you through the process or reach out to the manufacturer on your behalf.
Nursery Furniture
Furniture Returns & Damage
Because furniture ships via costly freight or local delivery service, we encourage you to ask questions before purchasing. Our team is happy to help by phone, email, or in-store so you can choose the right furniture for your family and home.
Furniture Return Policy
- Our standard return policy applies. Unopened furniture may be returned within 60 days of purchase.
- Original shipping fees are non-refundable.
- Return freight costs are deducted from your refund.
- REDO Free Returns does not apply to furniture orders.
The freight delivery fee shown on furniture orders is typically much less than the actual cost. Actual costs are considered when determining shipping deductions and refund amounts.
If Furniture Arrives Damaged
- White-glove local delivery: our team inspects items on-site and notes any issues.
- Threshold and Room of Choice freight delivery: please open and inspect your furniture promptly.
Report furniture damage to cs@bambibaby.com and include:
- A close-up photo of the issue
- A full-view photo of the piece
- A photo of the production sticker, usually located on the back of the piece, showing the model number and manufacturing date
Note: Many furniture pieces are made from solid wood, so natural grain and color variations are normal and do not indicate a defect.
After You Order
Cancellations & Price Adjustments
Need to make a change after placing your order? Review the timing and request process below.
Need to Cancel?
Most products sold at Bambi Baby are stocked in our own warehouse, allowing customers to enjoy quick shipping. That fast pace leaves a narrow cancellation window.
Please make all cancellation requests within 2 hours of purchase. After that, we may not be able to guarantee cancellation.
If we are unable to cancel your order, our standard return policy will apply.
If you need to cancel urgently, it is best to email cs@bambibaby.com and call us at 877-882-2624 .
Did the Price Drop?
If an item you purchased goes on sale, or a promotion becomes available within 7 days of your purchase, Bambi Baby is happy to review your purchase for a price adjustment.
The approved difference is issued as a Bambi Baby electronic gift card for use on a future purchase.
Many of our brand partners run promotions and adjust pricing throughout the year. These changes are outside of our control, and we typically do not receive advance notice.
To request an adjustment, use our online Price Match Request form and indicate in the “Anything else we should know?” field that you are requesting a Price Adjustment. Include your Bambi Baby order number and the current lower price or promotion.
Return FAQ
Common Return & Refund Questions
Looking for a quick answer? These frequently asked questions cover return eligibility, refunds, REDO protection, damaged products, furniture, cancellations, and price adjustments.
How long do I have to return an item to Bambi Baby?
Bambi Baby offers a 60-day return window from the purchase date for eligible products. Items must meet the requirements of our return policy, including original factory-sealed packaging.
Can I return an opened product to Bambi Baby?
Our standard return policy applies to unopened products in their original factory-sealed packaging. Open-box returns are assessed for a restocking fee and refunded as store credit, and Bambi Baby reserves the right to reject an open-box return.
Certain products cannot be returned after opening for safety and hygiene reasons, including breast pumps, bottles, nipples, feeding accessories, pacifiers, spouts, breast-care products, scales, breast-pump accessories and parts, nursing stools, potty seats, bassinets, car seats, and strollers.
Can I return an opened car seat or stroller?
No. Car seats and strollers cannot be returned after opening. If you are unsure whether a product will work for your family, contact Bambi Baby Customer Service before opening the factory-sealed packaging.
How will my Bambi Baby return be refunded?
Eligible returns received within 30 days of purchase are refunded to the original form of payment unless you request a store credit or exchange. Eligible returns received between 30 and 60 days are refunded as a Bambi Baby store credit.
Once Bambi Baby receives your return, please allow up to 7 days for processing.
Does REDO provide free return shipping?
If your eligible order included REDO Free Returns + Shipping Protection , return shipping is not deducted under the applicable REDO coverage. Without REDO, return shipping is deducted from the total refund.
REDO Free Returns does not apply to furniture returns, and REDO protection is non-refundable after an order has shipped.
What should I do if my Bambi Baby order arrives damaged?
Photograph the exterior packaging before opening it, inspect the product, and photograph any product damage. Email the photos along with your order information to cs@bambibaby.com .
If your order included REDO Shipping Protection, you can use the Claims Portal to initiate an expedited claim.
What is the difference between shipping damage and a manufacturer defect?
Transit damage occurs while the product is being shipped and should be reported to Bambi Baby immediately. Bambi Baby will send a replacement for qualifying transit-damaged products, and the carrier may require photos of the damaged packaging.
Manufacturer defects are handled under the product manufacturer’s warranty. Bambi Baby is an authorized retailer for the products we sell, so eligible products include the applicable manufacturer warranty.
Can nursery furniture be returned to Bambi Baby?
Yes. Unopened furniture may be returned within 60 days of purchase under Bambi Baby’s standard return policy. Original shipping fees are non-refundable, return freight costs are deducted from the refund, and REDO Free Returns does not apply to furniture orders.
Can I cancel a Bambi Baby order after placing it?
Cancellation requests should be made within 2 hours of purchase. Because many in-stock orders are processed quickly, cancellation cannot be guaranteed after that window.
For an urgent cancellation, email cs@bambibaby.com and call 877-882-2624 .
How do I request a price adjustment from Bambi Baby?
If an item you purchased goes on sale or a promotion becomes available within 7 days of purchase, submit a request using the Price Match Request form .
Indicate that you are requesting a Price Adjustment in the “Anything else we should know?” field and include your Bambi Baby order number and the current lower price or promotion. Approved price-adjustment differences are issued as a Bambi Baby electronic gift card.
Customer Service
Still Have Questions?
Our Customer Service team is happy to help with return eligibility, damaged orders, warranty questions, cancellations, furniture returns, or anything else related to your Bambi Baby purchase.
cs@bambibaby.com