Welcome! If you’ve landed here, chances are you’re on the hunt for the best baby store website or searching for a place to confidently buy baby gear online—and you’re in exactly the right spot. For decades, families nationwide have trusted Bambi Baby as their go-to destination for baby gear that’s safe, stylish, and thoughtfully chosen.

From beautifully crafted nursery furniture to the safest car seats, smoothest strollers, and the kind of baby gifts that make parents smile, our online baby store is carefully curated with one goal in mind: making your parenting journey a little easier (and a lot more joyful). We partner only with the most reputable baby brands, so you can shop knowing every product meets our high standards for quality, safety, and real-life usability.

While we absolutely love welcoming families into our stores, we know life with a baby (or one on the way!) can be busy—and sometimes distance makes in-person shopping tricky. That’s why our website is designed to feel just like a visit to Bambi Baby in real life: warm, personal, and backed by genuine expertise. Wherever you’re shopping from, our expert customer service team is always just a phone call, chat, or email away—ready to answer questions, offer guidance, and help you feel confident every step of the way.

At Bambi Baby, our goal is simple: to be the very best place to shop for baby gear online, delivering trusted products and exceptional support to parents, grandparents, and gift-givers across the country.

Bambi Baby Customer Service: The Best in the Business

Bambi Baby has been helping families prepare for parenthood for over 40 years. Family-owned and operated, we’ve grown from a single New Jersey store to multiple locations across NJ, Long Island, NYC, and Coral Gables, Miami—while proudly serving families nationwide through our website.

Our growth has never been about expansion alone. It’s been built on trust. Families return to Bambi Baby again and again not just for the products we carry, but for the guidance, reassurance, and long-term support we provide.

Though our team may be small, we are among the most experienced in the industry. With decades of hands-on product knowledge—and plenty of real-life parenting experience—we understand baby gear beyond the box. Our remote customer service team spans CT, CA, PR, NC, and NJ, but what truly connects us is a shared passion for helping families feel supported through every stage of parenthood.

What truly sets Bambi Baby apart? We’re not here just to sell. We’re here to listen. We take the time to understand each family’s lifestyle, space, and priorities—whether you’re visiting us in person or connecting virtually. Our relationships don’t end at checkout. We’re here for the long haul, offering ongoing support and becoming the trusted baby gear advisor every parent deserves.

We carefully curate our assortment to include only the safest and best baby gear available in the U.S. And with our own warehouse fully stocked, we’re able to offer fast, reliable shipping nationwide. With Bambi Baby, you’re never shopping alone—you’re partnering with a team that truly has your back.

How to Reach Bambi Baby Customer Service

Bambi Baby Customer Service is available Monday through Friday by phone, email, and webchat. When you reach out, you’ll always connect with a real human—no endless automated menus and no chatbot replies. Just real help, from real people, every time.

Monday - Friday 10 am to 5 pm

Phone: 877-882-2624

Email: cs@bambibaby.com

Why Bambi Baby is the Best Online Baby Store

• Curated Assortment focused on safety, quality and overall value
• Shop the Best Baby Brands trusted by American parents
• Nursery furniture in stock at our own local warehouse
• Car seats, strollers, and baby essentials ready to ship
• Fast shipping from our own NJ warehouse
• Local room-of-choice furniture delivery with expert crib assembly
• Authorized dealer with full manufacturer warranties
  
• Babylist Integration quick add option to Babylist Registries right from our product pages
• Exceptional Customer Service from Real People easy to reach customer service
  
• Expert Advice Center stacked with education and unbiased product reviews and comparison
  

Virtual Services at Bambi Baby

• Email Support
• Webchat Support
• Phone Support
• Personalized Consultations
• Expert Guidance
  
• Registry Assistance
• Online Learning Center
• Virtual Consultations
• On-going support

Email Bambi Baby Customer Service

Our inbox is always open—even after hours. Emails are answered within 24 hours (often much sooner). Reach out for product recommendations, order updates, or general support—we’re happy to help.

Chat With Bambi Baby Customer Service

Need quick answers? Our webchat is the fastest way to connect during business hours. Chat with us about product questions, order status updates, or baby gear support—we’re standing by and ready.

Call Bambi Baby Customer Service

For more in-depth support, our team is available by phone during business hours. We’re happy to offer personalized product recommendations and thoughtful guidance based on your family’s unique lifestyle and needs.

Bambi Baby's Expert Advice Learning Center

Our Expert Advice Learning Center is packed with educational articles and blogs designed to simplify baby gear shopping. From complete registry checklists to stroller guides for city living, winterizing your car seat, travel tips, and honest product reviews—you’ll find unbiased advice written by experts who truly know the products.

It’s the perfect place to start your baby gear journey and discover what you need, what you don’t, and what works best for your lifestyle.

For Baby Gear research and Expert Online Advice refer to our Resource Center

Virtual Consultations

Our Virtual Consultations are led by our Coral Gables, Miami, FL team, with store manager Anthony at the forefront. Families can connect using FaceTime, Zoom, WhatsApp, or whichever platform is easiest.

During your consultation, you’ll meet with an expert—also a Certified Child Passenger Safety Technician (CPST)—right from our fully stocked store. We’ll take time to learn about your lifestyle, walk you through relevant products, demonstrate features, compare options, and answer every question along the way.

Our goal is simple: for you to leave feeling confident, informed, and excited about the products that will support your growing family.

Discover the Best Baby Brands at Bambi Baby

Shopping for baby gear can be overwhelming, but at Bambi Baby, we’ve made it simple. Our website features a carefully curated collection of the very best in baby gear, and nursery furniture. You’ll find industry leaders in car seat safety like Britax, Cybex, and Nuna, along with trusted stroller brands including Bugaboo, Silver Cross, and UPPAbaby. For your nursery, explore beautiful, high-quality furniture from Natart, Romina, and Westwood all proudly GREENGUARD Gold Certified for peace of mind. Parents across the US count on us because we only showcase the safest and most reliable options for your growing family.

The Largest Selection of Nursery Furniture In Stock

Families love that Bambi Baby offers one of the largest selections of nursery furniture in stock. From timeless cribs to coordinating dressers and recliners, our in-stock options ship quickly from our local warehouse—no long waits required.

Delivery and Expert Crib Assembly

We believe in making life easier for parents, which is why our local delivery service goes above and beyond. Our room of choice delivery brings your furniture right into your nursery and always includes expert crib assembly.

Continued Support

Our relationship doesn’t end once your order arrives. Our team is always available to help with gear troubleshooting, crib conversions, and product questions—even years later. We’ve built our reputation on relationships, not transactions.

Fast Shipping on Strollers and Car Seats

With our warehouse stocked with popular models, in-stock strollers and car seats ship within 1–2 business days. Many tri-state families receive their orders within 24–48 hours—without costly overnight fees.

Authorized Baby Store with Manufacturer Warranties

As an authorized dealer for every brand we carry, all products come with full manufacturer warranties. You’ll also find new releases at Bambi Baby first, thanks to our long-standing brand partnerships.

Expert Guidance from Our Knowledgeable Team

Our customer service team goes far beyond answering phones and emails. We are seasoned baby gear experts with decades of combined industry experience—and here’s something that truly sets us apart: nearly half of our customer service team are also the writers behind our Expert Advice Learning Center.

That means the people helping you choose a stroller, compare car seats, or troubleshoot a product are the very same experts researching, and writing our in-depth buying guides, honest reviews, and side-by-side comparisons. We’re often the first to learn about new product releases and innovations, and we translate that insider knowledge into clear, unbiased guidance for parents—before many products even hit store shelves.

Because we live and breathe baby gear every day, our recommendations are thoughtful, practical, and rooted in real-world use—not sales scripts. When you reach out to Bambi Baby, you’re not just getting support—you’re tapping into a team of educators, reviewers, and trusted advisors who are genuinely invested in helping your family make confident, informed choices.

Meet Our Team

Our team may be spread across the country, but we’re united by a shared passion for helping families. We’re baby gear encyclopedias, problem solvers, and parents ourselves—and we take immense pride in what we do. Your satisfaction isn’t just important to us—it’s our number one priority.

Carolina - Bilingual Operations and Customer Service (based in PR)

Carolina is the behind-the-scenes powerhouse who keeps Bambi Baby running smoothly—and quickly. Based in beautiful Puerto Rico, she provides bilingual phone and email support while expertly managing operations, logistics, and order processing to ensure every shipment gets out the door as fast as possible. An Administrative Engineer by training with 15 years at Bambi Baby and 15 years in the baby industry, Carolina brings precision, care, and deep experience to everything she does. When she’s not making magic happen operationally, you’ll find her knitting or crocheting, curled up with a good book, or soaking up sunshine at the beach.

Michelle - Customer Service, Accounting, Owner, Mom (based in NJ)

Michelle has been part of the heart of Bambi Baby since the early days—nearly 35 years and counting. While accounting is her professional background, she’s always just a phone call away for customer service and loves nothing more than hearing personal stories from families, especially grandparents (her favorite calls!). A proud mom of two daughters and married to Enelio, owner of Bambi Baby, Michelle has truly seen it all—and still brings warmth and joy to every interaction. Outside of work, she’s a dedicated Pilates enthusiast and an expert party planner.

Joann - Customer Service, Delivery Coordinator, Mom (based in NJ)

Joann is a longtime member of the Bambi Baby family, hailing from our original store and bringing years of trusted experience to every customer interaction. She’s the friendly voice on the phone and the organizational wizard behind all local furniture deliveries, expertly coordinating schedules to make move-in day as seamless as possible. Joann is deeply passionate about accommodating every customer and delivering exceptional service, ensuring each family feels heard, supported, and cared for—every single time

Jessica - Customer Service and Paramus Store Associate (based in NJ)

Jessica is the glue that holds our customer service team together—and there truly isn’t a problem she can’t handle. She supports families through phone, email, and chat during the week and can often be found in the Paramus store on Saturdays helping in-store shoppers. A proud girl mom to three daughters (17, 14, and 9), Jessica understands firsthand how quickly time flies. With over two years at Bambi Baby and more than two decades in the baby industry—starting back in 2001—she’s especially passionate about nursery furniture and helping families create the perfect space for their baby. Outside of work, she loves fall weather, apple and pumpkin picking, summer beach days, pool time, and backyard BBQs with family and friends.

Kyleyn - Customer Service, Content Writer and Mom (based in CA)

Kyleyn wears many hats at Bambi Baby—and wears them all beautifully. Based in sunny Southern California, she supports families through customer service, phone, email, webchat, social media, and content writing. A mom of three (ages 5, 8, and 10), she brings real-life parenting perspective to everything she writes and recommends. With six years in the baby industry, Kyleyn loves spending time at the beach, sneaking in a hike when she can, listening to audiobooks, watching movies, and cheering on her kids as they do what they love most.

Emily - Customer Service, Content Writer and Mom (based in NC)

If you’ve connected with Bambi Baby on Instagram, TikTok, or through customer service, chances are you’ve met Emily—our Southern belle with a voice full of warmth and care. Based in North Carolina, Emily supports families via phone, email, chat, and social media, always making parents feel genuinely heard and supported. She’s CBWS Babywearing Certified, a proud mom to an 8-year-old son, and brings 20 years of industry experience to the table—making her an integral part of our content writing team. Emily helps craft many of our Expert Advice articles, sharing timeless parenting wisdom and practical guidance parents can truly rely on. When she’s not helping families, she’s reading, dreaming up clever IKEA hacks, or lovingly fretting over her sourdough starter.

Stephanie - Customer Service, Content Writer, Mom (based in CT)

Stephanie blends expert guidance with genuine empathy, supporting families through phone, email, and chat while also writing Bambi Baby’s unbiased product reviews, comparisons, and “best of” lists. With over 20 years of customer service management experience and more than a decade in the baby gear industry, she’s a trusted resource for parents navigating big decisions. A mom of two teenage daughters, Stephanie spends her weekends cheering from the sidelines at basketball and soccer games, loving on her rescue dog, hiking, paddleboarding and—true to her Connecticut roots—rooting loudly for the UConn Huskies.

Behind the Scenes:

Josh - IT Director and Dad (based in NJ)

Josh is the brilliant mind behind the Bambi Baby website, leading the brand into the future with smart integrations and forward-thinking solutions. With a BA in Finance from Kutztown University, Josh has been with Bambi Baby since 2003—starting as a teenager and now celebrating over 22 years with the company. He lives in Morris County, NJ with his wife Ariel and their nearly one-year-old daughter, Charlie. When he’s not building better digital experiences, Josh enjoys tinkering with electronics, craft beer, ice hockey, skiing, snowboarding, traveling, and listening to music.

Ariel - Website Merchandiser and Mom (based in NJ)

Ariel is dedicated to making the Bambi Baby website beautiful, user-friendly, and filled with parent-approved favorites. She’s always on the hunt for exciting new products and thoughtful ways to improve the online shopping experience. Though officially newer to the baby industry, she’s been close to it for over a decade. Ariel is happily married to Josh, a proud mom to baby girl Charlie, and a devoted dog mom to Bromley. Outside of work, she loves traveling, skiing, creating with Cricut and Canva, being an aunt, and—above all—animals, especially dogs.

Carissa - Graphic Designer and Mom (based in NJ)

Carissa is the creative force behind Bambi Baby’s emails, bringing thoughtful design and personality to every message that hits your inbox. Based in Bergen County, NJ, she’s a mom to a 9-year-old son and has been with Bambi Baby for three years—beginning her career in the baby gear industry right here. When she’s not designing, Carissa loves cooking and baking, painting, sewing and upcycling clothes, traveling, attending concerts, and curling up with a good book.

Nicole – Baby Gear Buyer and Mom (based in NJ)

Nicole is a proud mom to her spirited 5-year-old daughter, Olive, and has been part of the Bambi Baby family since 2006. Next year marks her 20th anniversary with Bambi Baby, which will coincide with the company’s 50th! Nicole began working in the baby industry at age 15—her first job—and has now amassed 27 years of experience. Starting in sales and customer service, she now focuses on buying and vendor communication, a role she absolutely loves. Nicole is a Pilates enthusiast, loves spending summers at the Jersey Shore, considers herself a true foodie, and cherishes mommy/daughter dates as well as time with her boyfriend and their blended family.

Enelio - Owner, Dad, Visionary (NY, NJ, FL)

Enelio is the heart and driving force behind Bambi Baby—an owner, dad, and true visionary who has been leading the family business for nearly 50 years. Under his guidance, Bambi Baby has grown from a single store into six thriving locations and a trusted online baby store serving families nationwide, all while staying rooted in hands-on service and expert care. In 2025, Enelio proudly fulfilled a longtime dream by opening a Bambi Baby store in New York City. You’ll still find him on the floor every day—working directly with families, hosting educational masterclasses, installing car seats, and starring in Bambi Baby’s informative Instagram, TikTok, and YouTube reviews—proving that leadership at Bambi Baby has always meant showing up, sleeves rolled up, and ready to help.

See What Real Customers Are Saying About Bambi Baby Customer Service

Bambi Baby: Your Trusted Online Destination for Baby Gear and Expert Support

FAQs About Shopping Bambi Baby Online

How can I sign up for a virtual consultation?

Click our virtual consultation link, fill out the request form and our team will be in touch.

Will I get tracking information for my order?

Yes! As soon as orders are processed for shipment we send a shipping notification with tracking information.

Does Bambi Baby offer financing?

We make it easy for parents to finance their purchases by offering Affirm as a payment option at checkout.

What is the best way to reach Bambi Baby Customer Service?

Our customer service team is available via phone, email and webchat. The quickest way to reach us during business hours is our webchat.

Does Bambi Baby offer a military or first responders discount?

Yes! We are proud to offer a special discount to those who serve in our military, veterans and first responders. Get verified for the discount >>> here

Can I purchase online for pick-up in store?

Most of our stock is housed in our warehouse for quick shipping. However, if you need an item in a pinch, we recommend reaching out to our customer service team for a store stock check. If we find the item you need in-stock in-store we are happy to arrange a store pick up.

Are there sales onsite?

We do periodically offer site-wide promotions. To stay up-to-date on sales and promotions we encourage parents to join our mailing list. Our customer service team always strives to offer the best prices to all guests.

Does Bambi Baby offer price matching?

If you see an item we carry listed at a lower price elsewhere, please reach out to our customer service team to request a price match. 

Can my purchase be shipped to my home?

Yes! We offer free shipping within the continental US on all strollers, car seats and baby gear over $29. We offer room of choice and threshold delivery options for nursery furniture at a fair delivery fee. For more on shipping options, refer to our Shipping Page.

Can I use multiple forms of payment at checkout?

Our online store only has the ability to accept one credit card payment per transaction. If you would like to split the tender we recommend purchasing a Bambi Baby Gift Card. Bambi Baby gift cards can be applied in multiples to the same transaction or used as a form of payment along with a credit card.

Can I get my car seat installed in-store?

Yes! We have certified car seat techs in our Paramus, NJ and Miami, FL stores to offer complimentary car seat installation services for Bambi Baby purchased car seats.

Can my online purchase be returned?

Yes, we want you to be completely happy with every purchase and offer a fair return window and return policy. For more information regarding our return process, visit our Returns Page.

Does Bambi Baby offer a rewards program?

Yes! We are happy to honor frequent shoppers with a loyalty program. Check out reward details >>> here

Does Bambi Baby have store locations?

Yes! Bambi Baby is proud to have to six store front locations along with U.S. East Coast.

To find a Bambi Baby Store near you, refer to our Locations Page

How Can I Find Bambi Baby on Social Media?

To stay up-to-date on the latest and greatest baby gear, new releases, and all things Bambi Baby, follow us on IG , TikTok and YouTube.

Why should you trust Bambi Baby?

At Bambi Baby, our decades-long commitment to quality and customer satisfaction has established us as a trusted authority in the baby products' industry. With over 40 years of experience, we have developed a deep understanding of what parents require when choosing the perfect gear. Our expert team is dedicated to guiding you through this important decision with personalized recommendations, ensuring that the gear you pick perfectly matches your lifestyle and needs.

Still have questions? 

Bambi Baby experts are ready to connect! If you have any more questions regarding baby gear you can reach us at cs@bambibaby.com or chat with us on our website. We would love to hear from you!